Scott & Broad | Clark Pacific are committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice.

We also have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

Please contact us if you have any complaints about our services.

Managing Director
Scott & Broad | Clark Pacific
Level 2, 924 Pacific Highway,
Gordon NSW 2072

Ph: 02 9932 6444
Fax: 02 9932 6499

Scott & Broad | Clark Pacific are a member of the Financial Ombudsman Service Limited (FOS).
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to FOS.

They may be contacted at:

Financial Ombudsman Service Limited
G.P.O. Box 3
Phone: 1300 780 808 Fax: 03 9613 6399

Email: or website

If you require further information please contact our office during business hours.